Customer Relations Advisor

Customer Relations Advisor

• Are you a customer service professional, who has experience handling escalated queries, complaints?
• Do you enjoy providing a first-class service, building a rapport with customers, and having a genuine passion to understand their situation?

If yes, our client would like you to join their friendly and dedicated team, where teamwork is also an important and required focus.

Competitive salary with excellent benefits package (including a 10% bonus, Private Healthcare), and a focus on employee well-being

The Customer Relations team deals with complaints for the whole business. Working under tight deadlines and in a fast-paced environment, you will liaise with many different areas of the business, whilst also communicating with the Financial Ombudsman, third parties and reporting to the FCA.

Duties:

• Providing exemplary complaint resolution and customer service to ensure a fair and consistent approach is delivered to our customers.
• To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint process.
• Work closely with operational teams to ensure effective communication is upheld with our customers through to resolution of their complaint.
• Adopt 'right first time’ approach, ensuring we answer all points raised in each complaint to avoid repeat complaints.
• Understanding and researching all aspects of customer communication identifying important points to highlight using a fair and reasonable attitude.
• Maintain compliance with regulatory requirements relating to complaint handling, guaranteed standards of service, and customer expectations.
• Maintain accurate records of all customer contact by making full notes on the in-house system and adding complaints onto the complaints log.

The Individual:

• Be an effective team player
• Strong organisational skills and workload management
• Working to strict SLAs within a high-volume environment
• Assisting with other Customer Relations Tasks when required

Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.