Customer Relations Administrator

Customer Relations Administrator

12-month Temporary contract

£12.00 per hour

Hours: Monday to Friday: 08.30 - 17.00

Location: Tongwell, MK/WFH - 2 days per week in the office, 3 days from home

We are recruiting a Customer Relations Administrator to work for our prestigious, innovative client based in Milton Keynes.

If you are looking for an opportunity to work for a global brand and provide excellent customer service, we would welcome the opportunity to speak with you.

Responsibilities: Customer Relations Administrator

• Delegate emails efficiently and professionally to chase handlers and to provide one stop resolution for customers and internal colleagues wherever possible.
• Responding to queries in respect of products and services within the agreed time scales.
• Record all queries and action points on the relevant department customer contact system.
• Carry out necessary contract administration within service level agreement, ensuring adherence to task specific procedure and process.
• Perform other ad-hoc tasks that may be deemed necessary, assigned by either direct manager or other Stakeholders reasonable to the job holder's role, skill abilities and experience. To include customer contact and inbound customer calls.
• Prioritise and organise workload to ensure completed within service level agreement.
• Taking ownership and working within guidelines to resolve customer's and other departments queries on specific contractual matters, including the provision of settlement figures and general account enquiries, with responses verbally, electronically and written as appropriate.
• Pass & maintain relevant accreditation/compliance/ knowledge to the desired standard.
• Ensure company standard of communication with customers (internal and external) reached on all calls and email.

Skills / Knowledge/Experience: Customer Relations Administrator

• High emotional resilience.
• Previous customer service experience, preferably within the vehicle finance or financial services industry
• Excellent attention to detail, strong administration, communication, interpersonal skills, and telephone manner.
• Strong letter/email writing ability using accurate English grammar.
• Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames.
• Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives.
• Numerate
• Proficient using computer applications i.e. (MS Office, Word, Excel).
• GCSE or equivalent English Language and Mathematics is preferable.

Response Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Technical sectors.

For information on other roles, we have available please call for further details.