Customer Onboarding Manager

If you would like to be part of a talented team where your voice is heard and your involvement matters, we have a great opportunity for candidates with an interest in technology to join our award winning tech organisation.

As you start your BigChange journey we will provide you with all the training and development you will need to give you the best opportunity to grow your career with us. You need to be inquisitive, have a desire to learn about our core product functionality and service offering to be able to successful implementation of onboarding projects to new and existing clients, by delivering a combination of project management and training.

You will be fully supported as you ensure a smooth transition from Sales into Operations for all new projects under your control to ensure customers understand the BigChange customer journey and our approach to service.

BigChange is a leading Field Service Management Software Provider and are based in Thorpe Park, Leeds.

Requirements

• Project management experience

• Ability to manage objections and manage customer expectations
• Ability to deliver through change
• Track record of delivering against targe
• Experience in a training capacity, ideally - customer facing
• Project management experience
• Technically adept
• Strong problem solving and analytical skills
• Excellent attention to detail, organised and task focussed with a methodical approach to work
• Ability to work independently and manage multiple priorities
• Self-motivated with ability to handle a stretching and changeable workload
• Proactive team player
• Exceptional communication skills both written and verbal at all levels

Benefits

• 27 days annual leave, increasing by a day per completed years service up to a maximum of 30 days.
• An additional 4 gifted BigRecharge days, allocated once a quarter where we all take a paid day off to focus on our wellbeing.
• Enhanced family friendly policies from day one of employment with a £200 gift from BigChange on the arrival of a new baby.
• Health care cash plan.
• Income protection and life cover.
• Company events.
• Gym or zwift membership contributions.

BigChange is an equal opportunity employer. We celebrate differences and support diversity, thriving on it to improve the lives of our BigChangers, our product, and our community.

If you would like to be part of a talented team where your voice is heard and your involvement matters, please join us.

We are also proud to be a Disability Confident employer: we understand that the application and traditional interview process does not work for everyone. If you need us to make any adjustments or changes to our existing process, please let us know in your application. Examples of adjustments may include providing application information in different formats, allowing additional time for any tests, providing a copy of interview questions prior to interview; or, conducting interviews remotely or in-person. This list is not exhaustive, and we are open to exploring any reasonable adjustments that may be necessary. If you have a disability and meet all the essential requirements for the role you have applied for, you will be guaranteed an interview.