Customer Liaison Officer (Level 3)

Our client is seeking an experienced Level 3 Customer Liaison Officer to joining there expanding team in Rochester, Kent for a 6 month fixed term contract.

About the role:

• Reporting to the Customer Team Assistant Manager, you’ll take ownership of their most complex cases, dealing with complicated customer needs or vulnerability. This will involve working with customers face-to-face, in their homes or on the telephone.
• You’ll oversee the holistic management of complex cases, which may relate to areas such as tenancy sustainment, debt, anti-social behaviour or allocation needs.
• You’ll need to deploy specialist knowledge and skills to resolve complex situations achieving the best possible outcomes for the customer, the community and the company. You’ll work closely with colleagues sharing knowledge and best practice as well as working with external agencies such as the Police and Social Services.

About You:

It’s vital that you have experience of working within the housing sector, or with people in housing need, in some or all of the following areas;
• Debt and welfare benefits advice
• Tenancy management
• Sustainment
• Anti-Social Behaviour
• Housing need

You’ll need to have a thorough knowledge of relevant legislation in your area(s) of expertise, as well as strong customer management skills. In addition, you’ll need to be able to effectively manage a portfolio of complex cases.

You’ll need to hold a full driving licence, and be able to use a car for work purposes.

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.