Customer Liaison Officer (Level 1)

Our client is seeking a Level 1 Customer Liaison Officer to joining there expanding team in Rochester, Kent for a fixed term contract ending 31st August 2024.

About the role:

We're looking to recruit a Customer Liaison Officer L1 to join their busy Customer Team on a fixed term basis. Reporting to one of their Customer Team Leaders, you’ll resolve customer queries at the first point of contact where possible, delivering a great service by taking ownership of, and proactively resolving, customers’ needs.

You’ll deal with queries in Landlord Services and a range of different areas, including;
• Housing needs
• Tenancy sustainment
• Debt
• Anti-social behaviour
• Allocation of housing

This is a fantastic opportunity to play a role in the transformation of the delivery of services to their customers. You’ll act as an 'ambassador’ on daily basis, delivering solutions to customers within agreed targets. You’ll deliver great customer service through a range of platforms, including social media, self-service portals, email, telephone and post. A key part of the role is also to encourage customers to use their digital channels.

About You:

• It goes without saying that you’ll have fantastic customer service skills, and be able to effectively manage a wide range of customer queries and needs. You’ll also be able to work effectively with colleagues across the organisation. Experience of working within the housing sector would be useful, but isn’t essential as we’ll give you all the training you need.
• You'll need to hold a driving licence, and be able to use a car for work purposes.

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.