Customer Journey Manager

Customer Journey Manager

Leeds City Centre/Hybrid

£40,000 - £46,000 DOE

My client are an international business who are market leaders in their field. They are looking for a Customer Journey Manager to join their team in Leeds. This is a brilliant opportunity to join a forward-thinking business, in a role with lots of autonomy and the opportunity for you to make a real impact.

The ideal candidate will have proven experience managing and improving the Customer Journey, be extremely analytical and a strategic thinker.

As a Customer Journey Manager your duties will include:

• Develop customer journey maps to document to full customer experience
• Be responsible for the end-to-end customer journey
• Identify key touch points in the customer lifecycle
• Create smarter customer friendly solutions to improve customer journey
• Implement continuous improvement initiatives based on feedback

As a Customer Journey Manager you will have the following skills:

• Previous experience working in Customer Journey Management is essential
• Be highly familiar with CRM tools and engagement technologies
• Ability to develop strong working relationships
• Excellent communication skills
• Highly analytical with strong organisational skills

Customer Journey Manager | Permanent | Leeds City Centre | £40,000 - £46,000

Due to the high volume of applications we receive we are unable to respond to all applications. By submitting your application you agree to accept our privacy policy which can be found on the Gibson Hollyhomes website