Customer Feedback Co-ordinator

Customer Feedback Co-ordinator

Manchester

Temporary - ongoing

our Housing team at Sellick Partnership are currently recruiting for a Customer Feedback Co-ordinator to join a well established housing association on a temporary basis

Duties of the Customer Feedback Co-ordinator:

• Ensuring complaints and compliments are captured and recorded in the complaints database
• Acting as a point of contact for service area colleagues supporting with complaint investigations.
• Acting as a key point of contact for customers and ensuring they are kept up to date and informed about the customer feedback process.
• Monitoring and tracking complaint cases from 'end to end', to ensure the company is compliant with the Customer Feedback policy
• Monitor and reporting the number and type of complaints received on a weekly basis.
• Working closely with the Head of Customer Voice and the Customer Feedback Manager to produce a number of Customer Feedback reports to raise awareness of lessons learned from complaints, service improvements and best practice measures that could be introduced following customer feedback.

the successful candiate will have:

• Previous experience working in a customer service role
• Experience with dealing and managing complaints

If you feel this role may be suited to you, then please apply directly or call Ellie Parkinson at our Derby office

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.