Customer Experience Insight Lead

CUSTOMER EXPERIENCE INSIGHT LEAD (QUAL)

£60,000 - £75,000

UK REMOTE-FIRST

Are you a CX leader with a passion for driving meaningful change through insights? Harnham is collaborating with a well-known client-side organisation, seeking a dynamic individual to fill the role of Customer Experience Lead, leveraging expertise and insights from Qualitative Research.

ROLE AND RESPONSIBILITIES:

The Customer Experience Lead will have the following responsibilities:

• Lead a team in delivering actionable insights to drive business assurance or transformation
• Develop and enrich customer experience frameworks to guide decision-making and enhance brand loyalty
• Analyse diverse data sources to provide comprehensive insights on global brand reputation
• Conduct proposition testing and ensure insights influence product development and market strategies
• Incorporate UX insights to inform digital projects and enhance overall customer experience

YOUR SKILLS AND EXPERIENCE:

The Customer Experience Lead will have the following skills and prior experience:

• Proven leadership experience, with a track record of setting and achieving team goals
• Expertise in quantitative or qualitative research methodologies, driving best practices in CX insights
• Strong communication skills, able to distil complex insights into concise reports
• Confidence in engaging with senior management and external stakeholders
• Demonstrated ability to drive improvement through actionable insights
• Proficiency in customer experience tools and software
• Certifications in customer experience are advantageous
• Previous experience in the education/learning sector is a plus

THE BENEFITS

• Base salary up to £75,000 DOE
• Remote first working - HQ in London, head there once or twice a month as suits you
• Chance to lead a team and implement influential insights that make a difference to the business

HOW TO APPLY:

Share your CV with Alanah Chambers via the 'Apply' link below.

Please note:

• While this role is more remote, it is UK-based and thus applicants will need to be UK-based and able to provide evidence of full existing right to work in the UK.
• The company is unable to provide sponsorship on this occasion.