Customer Experience Insight Analyst

Do you have a passion for finding the story in data? Are you confident in analysing data and applying context to derive insight? If so, this role could be for you.

Customer Experience Insights Analyst- Temporary Contract

Here at Saint Gobain Interior Solutions, we're offering a temporary contract working as a Customer Experience Insights Analyst based at our site in East Leake, Loughborough. This is a hybrid role split between WFH and office.

Saint Gobain Interior Solutions is one of many exciting Saint-Gobain brands in the UK. The Saint-Gobain Interior Solutions portfolio of brands brings our full range of solutions and knowledge together all under one roof, this includes British Gypsum and Isover.

What will I be doing?

The Customer Experience Insight Analyst role will navigate multiple data sources to harness the power of data to drive decisions and inform customer centric innovation.

This role involves gathering, interpreting, and analysing data to derive actionable insight. Then working collaboratively with cross-functional teams to communicate insight and influence strategies that improve customer satisfaction and enhance the overall customer experience.

What will I need to be considered?

• Proven experience in data analysis, market research or a similar role focused on customer insights.
• Proficiency in various methods of data collection such as surveys, interviews, and field studies. Plus, the ability to analyse and synthesize the results to derive meaningful insight
• Experience of Power BI will be great but not a must. Experience of other data visualization tools will be considered.
• Ability to understand and relate to user needs, behaviours and motivations.
• Excellent verbal and written communication skills to share research findings, translate complex data into clear insights and advocate for user needs.

What's on offer?

• An opportunity to be part of a collaborative Customer Experience Team who use customer feedback as a powerful agent for change
• A competitive salary

About Us

Saint Gobain was established in the year 1665 and have grown to employ 179,000 people, with over 100 different nationalities working with us in 76 countries. This really helps us in our corporate and social responsibilities in helping us with our purpose which is to "make the world a better home" and specifically contribute to our target of zero carbon by 2050.

As a business, Saint-Gobain designs, manufactures, and distributes materials and solutions that have a positive impact on each of us and provide wellbeing, quality of life and performance, all while caring for the planet. Our materials and solutions can be found everywhere in our living places and in daily life, in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change.

Are Saint-Gobain Inclusive employer?

We're working hard to be, and we're keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you!

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can't guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.