Customer Experience Executive

We are currently recruiting for a Customer Experience Executive to join a Contracting and Accounting firm based in the Stockport, Cheshire area.

Duties will include:

• Being the first point of contact, dealing with incoming phone queries regarding their payments and engagement with the company
• Ensuring that every decision puts the employees and customers at the centre of process
• Working as part of a team, supporting colleagues with various tasks, and taking on additional duties
• Answering up to 100 inbound calls per day from customers, employees, and subcontractors, answering any queries they raise
• Dealing with an email inbox for inbound customer, employee, and subcontractor queries, and where necessary a phone call is made
• Making weekly outbound calls to employee’s and subcontractors to ensure adherence
• Ensure that compliance with legislation and regulatory requirements are always met
• Electronically filing documents and updated a software after calls

The successful candidate will:

• Have at least 1 years’ experience in a customer service environment (ideally inbound telephone based)
• Have excellent communication and organisational skills
• Be able to work under pressure and possess an empathetic attitude
• Have a ‘getting the job done’ attitude
• Be enthusiastic, with an ability to quickly build a warm relationship with our existing customer
• Deliver an outstanding customer care by dealing with any enquiries in a knowledgeable and efficient manner

Benefits:

• Minimum 34 days holiday (rising with service) including birthday holiday
• Monthly team get togethers
• Annual incentive trips
• Brand new office with games room, bar, and flexible working space
• Employee Healthcare membership
• Competitive maternity/paternity policy

If you meet the above criteria and wish to apply, please get in touch.

For this vacancy Venn Group is acting as both the employment agency and an employment business