Customer Experience Coordinator

Posted 28 March by Off to Work
Ending soon
£30,000 - £32,000 per annum
Surbiton , Surrey
Permanent, full-time

Register and upload your CV to apply with just one click

View all jobs
Posted by Off to Work
  • Customer Experience Coordinator
  • Monday - Friday
  • £30,000 - £32,000
Customer Experience Coordinator 
Monday - Friday 
Surrey
£30,000 - £32,000

My client is a leading SME Coffee Machine Provider specializing in offering high-quality coffee machines and related services to businesses. They are dedicated to delivering top-notch coffee solutions that enhance workplace productivity and customer satisfaction. As a result of continued growth, we have been instructed to assist in the recruitment of a Customer Experience Coordinator.

As a Customer Experience Coordinator, you'll be the heartbeat of our customer-centric processes, ensuring seamless interactions and exceptional service across various touchpoints. From managing inbound communications to overseeing order fulfilment and maintaining our online presence, you'll play a pivotal role in delivering outstanding experiences that keep the customers delighted.
 
Key Responsibilities for Customer Experience Coordinator:
  • Serve as the frontline responder to telephone enquiries, serving as the primary communications hub for the business.
  • Receive and process orders via multiple channels, including inbound/outbound calls, email, and online platforms.
  • Provide comprehensive service desk support, handling service calls and routing as necessary.
  • Liaise with couriers and third-party providers to oversee customer deliveries.
  • Monitor performance metrics and resolve queries promptly, maintaining transparency and accountability throughout the process.
  • Take ownership of office management tasks, ensuring smooth operations and alignment with broader business requirements.
  • Support sales activities by helping with template updates and assisting in the preparation of account reviews.
  • Update and manage company processes, including onboarding packs for customers.
Must have:
  • Proficient in Office 365, with strong administrative skills, good numeracy and a passion for customer service.
  • Experience of handling online orders and Adobe would be useful
  • Comfortable adapting to new applications and programs as needed.
  • Customer-focused with a strong sense of ownership and organization.
  • Driven, proactive, and committed to seeing tasks through to completion.

Reference: 52398328

Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.

Report this job

Not quite what you are looking for? Try these similar searches