Customer Experience Advisor

If you are passionate about delivering exceptional customer experiences and thrive in a dynamic environment, we would love to hear from you! Apply now to join our team

An exciting opportunity has become available in Greenford to join a nationally recognised brand during their growth period and be part of the Customer Experience team!

General Duties:

• Provide excellent customer service through various channels including phone, email, and live chat
• Respond promptly to customer inquiries and resolve issues efficiently
• Maintain accurate records of customer interactions and transactions
• Collaborate with other teams to ensure seamless customer experience
• Assist in developing and implementing customer service policies and procedures
• Identify and recommend improvements to enhance customer satisfaction
• Stay updated on product knowledge to provide accurate information to customers

Experience/Qualifications:

• Previous experience in a customer service or customer experience role preferred
• Strong communication skills, both written and verbal
• Excellent problem-solving abilities and attention to detail
• Ability to work well in a team environment and independently
• Proficiency in using customer service software and Microsoft Office suite

Salary:
£25,000 - £28,000 per annum + margin bonus up to £2,000

Annual Leave:
22 days per year, with 3 days to be taken at Christmas and increasing by 1 day for every 5 years of service

Working Hours:
Flexible working arrangement, with the possibility of working from home on Mondays and Fridays after a qualifying period

If you have the skills and experience and are seeking a new challenge, then apply today!