Customer Engagement Manager

Location: Birmingham, UK

Salary: £37,687 per annum, plus £1,680 car allowance

Our client is seeking a vibrant and proactive individual to fill the role of Customer Engagement Manager. This pivotal position requires someone with a passion for fostering community engagement, collecting and analyzing feedback, and championing the needs of our residents and customers. If you're ready to take on new challenges in a dynamic organization, we want to hear from you.

About Us: Our client is a leading provider of housing, care, and support services. Based in Birmingham, their mission is to build resilient and engaged communities where everyone feels empowered and included.

Key Responsibilities:

• Lead the Resident, Customer, and Community Inclusion Team to deliver comprehensive engagement programs across their housing, care, and support services.
• Stay abreast of housing legislation, regulatory requirements, and industry best practices related to customer engagement.
• Collaborate with stakeholders and residents to develop projects aimed at improving communities, while identifying and securing funding opportunities.
• Oversee a team dedicated to early intervention, engagement, and community safety initiatives.
• Provide regular performance reports and monitor progress against key performance indicators.
• Ensure the health, wellbeing, and safety of vulnerable individuals in accordance with safeguarding policies and procedures.

Requirements:

• Proven experience in customer engagement or community development roles.
• Strong knowledge of housing legislation and regulatory frameworks.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate a team to achieve objectives.
• A proactive approach to identifying and implementing innovative engagement strategies.

Benefits:

• 34 days annual leave, with the option to purchase up to 5 additional days
• Birthday leave
• New Home leave
• Life assurance (3 x salary)
• Employee Assistance Programme
• Employee Wellbeing Programme
• Flexible working options

If you're ready to make a positive impact and contribute to our vision of vibrant, inclusive communities, apply now to join our client as our Customer Engagement Manager.