Customer Coordinator

Customer Care Coordinator
Full Time
12 month contract
Monday - Friday


Do you have a background in customer service or a call centre environment?

Are you looking to be part of a growing business, offering real potential for growth and development?

Our client are seeking a Customer Care Coordinator to join their busy team in Theale on a 12 month contract. Working in the Customer Care Team, you will provide the highest standard of service, improve customer satisfaction and nurture client relationships.

Responsibilities:

• Working with Customer Care team to ensure processed and procedures are follower to SOP
• Coordinate daily workflow
• Answering incoming calls promptly
• Resolving customer queries efficiently
• Monitoring SLAs and escalating issues when appropriate
• Establish and maintain external supplier relationships to assist with maintaining and exceptional level of customer service
• Performance manage internal and external suppliers ensuring service is delivered within contractual service level agreements
• Produce client facing estimates and quotations
• Process purchase orders
• Coordinate email traffic within the central shared inboxes
• Upload data from service intervention records into the CMMS

Skills and Experience:

• Excellent communication skills, written and verbal
• Competent in IT, including Microsoft Office
• Strong team player with good inter-personal skills
• Previous experience within a customer service/call centre environment
• Ability to prioritise workload and multi-task

If this role sounds of interest to you, we would love to hear from you! Please apply now with your most recent CV for immediate consideration. Due to the high number of applications we receive, unfortunately we are unable to respond to all applications. If you have not heard from us within 2 weeks please assume you have not been successful on this occasion