Customer Contact Officer

Are you immediately available? We are currently recruiting for our client based close to Manchester for a Customer Contact Officer for a not-for-profit business. You will be working with an amazing team and for a business who are truly passionate about providing excellent customer service. This is an ongoing temporary assignment with a view of going permanent. This role has an immediate start paying £10.90 initially, rising to £13.74 after training. Previous experience within customer service is essential! Experience within housing or repairs is preferred. The role requires an excellent communicator both over the telephone and via e-mail with a friendly and empathetic character, with a problem-solving outlook.

What will you be doing as a Customer Contact Officer?

• Being the first point of contact for all customers in relation to housing repairs
• Taking payments, arranging repairs and maintenance, and dealing with complaints
• Mainly phone based with some live chat and email response.
• Accurately recording details into the in-house system

If you have the following skills and experience we would LOVE to hear from you:

• Previous telephone experience - dealing with customers
• Must be computer literate including MS Excel
• You're resilient and thick skinned as you will be dealing with complaints and vulnerable customers
• Empathetic and customer focused
• Inbound contact centre experience is a MUST

What's in it for you as a Customer Contact Officer?

• £10.90 per hour initially, rising to £13.74 after training
• Between the hours of 8am and 6pm Monday to Friday - 35 hours per week
• Initially temporary ongoing, with an immediate start and a view to go permanent for the right person
• Weekly Pay
• Free onsite parking
• Flexible working

If this sounds like a role you will LOVE, please send your CV today!

We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

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