Customer Complaints Administrator

Posted 18 April by Countrywide HQ
Competitive salary
Annesley , Nottinghamshire
Permanent, full-time

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Posted by Countrywide HQ


Job Description

Is customer service at the heart of everything you do? If so, we are looking for a dedicated Customer Complaints Administrator to work within our Customer Care team in Annesley.

This is an opportunity to work for the UK’s largest Property Services Group, specialising in residential lettings.

We strive to provide a market-leading service, and despite our best efforts, occasionally things do go wrong. This is where our Customer Complaints Administrators play a pivotal role. Ensuring that our customer's concerns are dealt with in a professional manner, we`re on the lookout for those with great communication skills!

Responsibilities of a Customer Complaints Administrator
  • Work within a team office environment handling your own caseload of customer concerns/complaints.
  • Respond to calls and written communications in a variety of formats including letters, emails and online feedback.
  • Responsible for impartially and fairly investigating and responding to correspondence, calculating and proposing any gestures of goodwill and updating the customer within pre-determined timescales.


Skills and Experience to be a Customer Complaints Administrator:
  • Excellent communication skills – both written and verbally
  • Good at building and maintaining relationships with customers and stakeholders across the business
  • Effective time management and managing expectations
  • Previous experience in either Lettings or in a complaint handling roles is desirable, but full training will be given
  • Self-motivated – able to work independently whilst maintaining a team player


Benefits of being a Customer Complaints Administrator:
  • Pension Scheme
  • Full training provided with excellent career progression opportunities throughout the business including qualifications in residential lettings
  • Perks at Work – Discounts on products and services inc electrical & Travel
  • Discounts on estate agency, mortgage, conveyancing and surveying services.
  • Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme.
  • Nuffield Health Screening – discounted medical assessment to provide an in depth picture of your health.
  • Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.
  • Cycle to work scheme


Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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Reference: 52498555

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