Customer Clerk

Customs Clerk

Come and join DHL Global Forwarding! - A world renowned company who are consistently recognised as a top employer with fantastic career prospects.

37.5 hours per week | Sun - Thu | 14:00 to 22:00 | Hayes, Greater London

You will play a significant role in overseeing the customs process for both air and ocean shipments. Not only will you be working with our biggest well-known customers; you will also be collaborating with our team of experienced customs professionals- some of the best in the business!

You will be offered:

• A market leading salary PLUS shift allowances and annual bonuses, enhancing your pay!
• 25 days holiday plus bank holidays
• Pension scheme - up to 8% employer contribution
• Career development - there is no ceiling at DHL!
• Charity and volunteering support through DHL Foundation
• Free parking

Your role as a Customs Clerk:

• Prepare and review documentation required for both air and sea import and export processes, including invoices, packing lists, and bills of lading/airway bills
• Complete and submit accurate customs declarations to ensure compliance with international and UK trade regulations
• Communicate with customers, customs authorities & internal stakeholders, providing regular clear updates on the status of shipments and offering guidance on customs-related matters
• Efficiently resolve any issues that occur relating to disputes, inspections or customs delays and communicate to relevant parties involved
• Determine appropriate tariff classifications for goods based on customs codes and calculate applicable duties, taxes, and fees.

About you - you will have:

• Previous experience working in custom clearance
• Knowledge of import and/or export processes, ideally in air or sea freight
• A high attention to detail with the ability to prioritise and efficiently manage workload
• Experience in Excise (Beer, Wine, Spirits) is desirable but not essential

About Us:

DHL Global Forwarding, part of the world-renowned DHL Group, is a global leader in freight forwarding, operating across 220+ countries. With a dedicated and skilled team and our continued focus on innovation, sustainability, and efficiency, we empower businesses to navigate international trade seamlessly. Join us for a dynamic career in a forward-thinking organisation that values expertise and excellence in logistics.

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