Customer Care Manager

Are you looking for a rewarding and challenging role in a fast-growing and innovative company? Do you have a passion for customer service and problem-solving? If so, we want to hear from you!

Our client is a leading manufacturer of high-quality products for various industries. They have a global presence and a loyal customer base and are looking for a Customer Care Manager to join their team and lead the Customer Care Department.

You will have the flexibility to work at any of the main sites in the Corwen areas. You will also have the opportunity to travel to trade shows and visit our distributors around the world.

Benefits:

• Competitive Salary
• Choice of work location
• 33 Days Holiday (25 AL + 8 BH)
• Free Parking
• Pension Scheme
• Opportunities for travel & events attendance

Responsibilities:

As a Customer Care Manager, you will be responsible for:

• Managing, administering and responding to incoming calls and emails from end customers and our Distributor network.
• You will ensure that all customer queries and complaints are handled promptly and professionally.
• You will also oversee the warranty process, product recall campaigns, and customer feedback analysis.
• You will report to Senior Management and work closely with other departments to drive product development and customer satisfaction.

Key Requirements & Experience

• Excellent written and verbal communication skills
• Ability to work cross functionally with a number of stakeholders, understanding customer needs, unique departmental needs and crucially the needs of the business
• Empathetic to customer issues with a professional and courteous approach
• Effectively build good working relationships with colleagues and the Distributor network
• Preferably experience in Customer Service and Administration in a Manufacturing setting
  
   

If you think you have what it takes to be our Customer Care Manager, please click APPLY and send your CV over to us! We look forward to hearing from you!