Customer Care Coordinator

Customer Care Coordinator

A regional house builder have a requirement for a Customer Care Coordinator to join their team based in Warrington.

The company operate across the North West region building beautiful, modern, energy efficient homes creating communities and neighbourhoods in desirable areas. They work in close partnership with Build to Rent Investors, Registered Providers and Local Authorities delivering high quality, shared ownership, private rented homes and affordable housing.

Customer Care Coordinator role

Working closely with the Customer Care Manager you will provide excellent customer support to homeowners and tenants regarding any queries or concerns related to their new build property. This will involve managing day to day incoming defects through their Clixifix system, handling complaints and escalating issues to the management team as needed while maintaining timely communication with customers.

Your role will involve registering properties with utility providers and putting welcome/handover packs with certificates and warranty details for appliances.

Skills and experience required:

" Previous experience working for a house building or housing contractor

" Customer Experience skills, understanding of customer needs and expectations

" Excellent communication and interpersonal skills

" Ability to work well under pressure and multi-task effectively

" Attention to detail and strong organisational skills

" Experience with Clixifix (desirable)

What's on offer?

In return for your skills, my client offer a competitive salary ranging from £26k - £30k (dependant on experience) plus additional company benefits including 25 days annual leave, pension, and the opportunity for career progression as the company grows.

If you are interested in the Customer Care Coordinator role and would like to apply, please contact Deena at Fawkes & Reece or apply via the link below.