Customer Care Coordinator

Are you a master at turning frustration into satisfaction?

Do you thrive in the challenge of handling high-value customer interactions with finesse?

Then look no further – an exciting opportunity awaits you!

We are on the lookout for a skilled Customer Service and Complaints Handling professional to join the ranks of a prestigious organisation nestled in the vibrant heart of Peterborough.

Picture this: You'll be the hero of the day, the first point of contact for customers who've invested in top-tier products.

They might be feeling a bit vexed when they call in, but your expertise and professionalism will soothe their concerns and guide them towards swift resolutions.

You will gracefully navigate through complaints and queries with the finesse of a diplomat. Armed with your professionalism and empathy, you'll reassure customers that their issues are being tackled head-on, ensuring their satisfaction is restored in no time.

As the linchpin between customers and the organisation, you'll be the maestro orchestrating the resolution process. From gathering all the essential details to investigating complaints and allocating resources for swift rectification – you'll be the beacon of efficiency and effectiveness.

What's in it for you?

Well, aside from the satisfaction of being a customer champion, you'll get to flex your problem-solving muscles in a collaborative environment that values your resilience, professionalism, and ability to keep cool under pressure.

If you're nodding along enthusiastically, you might just be the perfect fit!

Here's what we're looking for:

• Proven experience in customer-centric roles within a professional office setting.
• A knack for keeping calm under pressure – diamonds are made under heat, after all!
• Resilience and a penchant for maintaining professionalism, even in the face of adversity.
• Team spirit that thrives on collaboration, ensuring the best outcomes for all involved.
• Excellent communication skills, both verbal and written – because words are your superpower!

This is an office based role working Monday to Friday, 9am-530pm.

Salary of up to £26k pa and perks are great !!

Excited? We thought you might be!

Take the first step towards an enriching career by applying now or sending your CV to