Customer Care Co-Ordinator

I'm looking for a candidate to join my clients New Homes Customer Care team in Basingstoke. You MUST have experience as a customer care co-ordinator or have experience in facilities management.

As a co-ordinator, you will be covering plots and providing updates to customers within the warranty period.

This position is a 6 month temp role. You will join an award wining house builder aswell as having a status as a UK top-five housebuilder with a five-star House Builders Federation customer satisfaction rating.

The Candidate must have excellent IT skills and be able to respond to emails and calls quickly and efficiently. You MUST have experience as a customer care co-ordinator or have experience in facilities management.

Whats in it for you?

• Base salary of £31,000 pro rata
• Monday to Friday
• 2 days working from home
• Weekly Pay + Holiday Pay

Your responsibilities:

• Keep purchaser's plot file information up to date.
• Keep purchasers, Customer Service Manager, and Subcontractors up to date at all times as appropriate.
• Record receipt of all purchaser's telephone calls and return a courtesy call on the same day.
• Record dates of customer visits and log all defects identified.
• Carry out all necessary calls in relation to the customer journey.
• Carry out general administrative duties.