Customer Care Advisor

Customer Care Advisor 

We are working with a well-established, exciting and inspiring organisation based in Warwick. This is an excellent opportunity for someone who wishes to join an engaging and proactive team and develop their career within Customer Services.

The successful candidate will be required to provide effective and efficient support to customers and prospects who have queries. Often acting as the first point of contact for customers, professionalism and good customer service skills are imperative

The customer Services advisor key responsibilities will include:

• Manage email enquiries and add prospect data to our CRM database
• Answer enquiries relating to bulk and cylinder business
• Follow up leads on the telephone
• Offer technical advice on products
• Handle all calls, in a professional manner and be receptive to complaints or problems. Including handling requests from the general public, contractors and Merchants.
• Proactively promote services/products
• Be able to work and co-operate as part of a team, assisting and supporting colleagues, Team Leaderand otherdepartments when necessary

As such we would expect a Customer Services person to be able to:

• Handle all calls, in a professional and empathetic manner and be receptive to and resolve complaints or problems
• Demonstrate good admin skills
• Have good problem-solving skills and be able to work on your own initiative
• Have a flexible and adaptable approach
• Be able to work and co-operate as part of a team, assisting and supporting colleagues, Team leadersother departments when necessary
• Have excellent organisational / Interpersonal Skills
• Demonstrate customer focus and be tenacious in pursuit of business and team goals
• Display effective written and verbal communication skills
• Have good keyboard/VDU and telephony skills
• Have experience withMicrosoft Excel, Microsoft Word & Outlook

INDG