Customer Analyst

CUSTOMER ANALYST

£40,000 - 50,000

REMOTE

An opportunity to develop customer analytics in a rapidly growing team within a well known UK brand.

THE COMPANY

A leading retailer in the UK focussed on using customer data to the best of their ability. With a large customer base the opportunity to develop how customers receive the brand is huge and they are growing teams all across the business to make this happen.

THE ROLE

As a Customer Analyst, you will lead on insight generation into who the customers are and how to better improve their experience. More specifically you will have to:

• Use SQL to understand and breakdown large sets of data to extract impactful insights on customer lifetime value, customer churn and retention
• Segment customers through data modelling and deep dive analysis, allowing for targeted marketing and a more personalised customer experience
• Provide insights to senior stakeholders across the business on who the customers are and how you can engage them
• Run a series of A/B tests to understand the customer journey and decrease drop off

YOUR SKILLS

The successful candidate will have the following skills and experience:

• An expert in SQL and ideally an understanding or willingness to learn Python
• Good knowledge of customer analytics and KPI's such as CLV, retention and loyalty
• Confident providing insights to high level senior stakeholders and conveying complex tech terms in digestible jargon

THE BENEFITS

£40,000 - 50,000 annual salary, competitive benefits and flexible working.

HOW TO APPLY

Please register your interest by sending your CV to Gerard Matthews via the apply link on this page.