Customer Advisor
Inbound Advisor - Location: Liverpool L10
Days: Monday to Friday, will include approx. 1 Saturday and 1 Sunday month (1 - 2 days off in week)
Rota: 40 Hours a Week
Subject to workload **
07.00 - 15.30 **
07.30 - 16.00 **
08.00 - 16.30
08.30 - 17.00
09.00 - 17.30
09.30 - 18.00
10.00 - 18.30
10.30 - 19.00
11.00 - 19.30
11.30 - 20.00
Accountabilities/Responsibilities
- Managing all enquiries from multiple communication channels including phone, live chat, email, web and social media
- Booking viewing appointments and bookings
- Follow up on all enquires
- Updating all databases accurately to allow for effective analysis
- Liaise with the property teams regarding local sales activity and ensure they have all of the tools required locally to drive lead conversion
Skills
- Passionate about customer service
- Must have very strong written English skills for communication to customers
- Proven track record within a customer support role.
- Experience with web, social media and email sales campaigns
- Ability to work as part of a team
- Excellent organisational skills
Personal Qualities
- Must be performance driven
- Delivering high standards
- Commitment to equal opportunities
- Willing to be flexible and respond to changing circumstances
Experience
- Experience of working in sales, customer service, retail, or hospitality
Required skills
- Administrative Support
- Customer Service
- Enquiries
- Receptionist Duties
- Reception
Reference: 52087232
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