Customer Account Manager

Exciting opportunity for an experienced Customer Account Manager to join a reputable and growing company in Devon.

You will be working closely with the Project Team Manager and the Area Sales team to ensure that all customers receive world class service, project management and support. You will be responsible for the customers’ journey from enquire to completion. This includes everything from helping customers with technical information, to giving them design advice and assisting with delivery and fulfilment. Previous experience in construction, plumbing or electrical trade would be beneficial.

Main duties:

• Day to day communication with customers to gather all relevant information to allow a quote to be generated
• Demonstrate knowledge of product and market
• Manage customer requests to enable the delivery of successful projects
• Thorough understanding of client’s needs
• Apply quality control to work to ensure the customer receives precise and accurate information
• Develop strong client relationships
• To be central/lead contact
• To deliver an excellent level of customer service throughout all their projects

Skills & Experience:

• Able to build influential relationships
• Personal resilience
• Proven organisational ability
• Excellent communication skills
• Ability to multitask
• Highly IT Literate
• Ability to work under pressure
• Experience of interpreting and specifying technical information effectively and quickly
• Customer Service Driven
• Previous experience within construction or the building trade would be advantageous

Package:

• Hours of work 8.00 - 16.30 or 9.00 - 17.30 Monday to Friday
• 25 days annual holiday + Bank Holidays
• £25k- £29k starting salary
• Company Pension
• Free off road parking

Our client is looking to recruit immediately so please don't delay and submit your CV today!

If you do not have any contact from us within 7 working days please assume that on this occasion unfortunately your application has been unsuccessful, and we invite you to submit your CV for other roles you feel your skills, qualifications and experience match.