CST - Claims Support Advisor

Posted 16 April by AX UK
Competitive salary
Birmingham , West Midlands
Permanent, full-time
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Posted by AX UK
At AX, we are looking for a Claim Support Advisor To manage claim reviews efficiently and effectively, both before and during the hire period in which customers are utilising the AX proposition. 

To provide a professional technical service to colleagues and stakeholders within AX, evaluating all available information relating to referral sources and prospective clients with a view to protecting the AX asset, detecting and preventing fraudulent, and other criminal activity, always acting with honesty and integrity, and displaying confidentiality in respect of all duties carried out.

A little bit about us
AX is an accident assistance and after care service provider who deliver replacement vehicles to customers who have been involved in non-fault accidents. 

We pride ourselves on keeping drivers driving and being experts at caring for people and cars. Our values of Inspired to Innovate, Always Respectful, Fully Accountable and Delivering Delight are embedded into our culture which puts people at the heart of everything we do. 

We have a strong culture that puts colleague wellbeing first and believe that developing and engaging with our colleagues is fundamental to ensure we provide an industry leading service to our partners and our customers.

As our Claim Support Advisor, your responsibilities will include:
  • Identify and establish trends ensuring allocated claims with the relevant risk markers are reviewed in a timely manner.
  • Report any suspicious trends or potentially fraudulent activity to Line Manager
  • Play a key advisory role in the acceptance or rejection of risk claims and the strategy of managing a certain subset of on-hire claims.
  • Provide technical support to Operations colleagues dealing with referrals.
  • To evaluate risks to AX vehicles whilst on hire and where appropriate refer to Line Manager to facilitate recovery of the asset.
  • Carry out Open-Source (OSINT) intelligence gathering using all available tools including social media, fraud databases, and tracing software.
  • Gather, analyse and report intelligence for inclusion in fraud databases.
  • Build and maintain relationships with key stakeholders.
  • Review telematics data where required.
  • Provide support and advice on any AX delivery escalations.
  • Liaise with colleagues in AX Innovation and APU to ensure any intelligence is shared and any risk mitigation measures are implemented.
  • Validate identity and residency of subjects where required. 
Our Claim Support Advisor will bring the following skills and experiences to our team:
  • Experience of criminal and/or civil investigations and presenting evidence is an advantage.
  • Ideally previous experience in a similar role.
  • Ideal but not essential: experience of using AX Backoffice systems.
  • Awareness of relevant legislation and the legal framework in the motor fraud arena. 
  • IT competent in using Microsoft Office. 
  • Demonstrable experience in risk management. 
  • Some knowledge of vehicle telematics.
  • Proven Investigatory background.

Along with a competitive salary, you will also receive a range of benefits including 22 days holiday (plus bank holidays), rising to 27 with length of service, Bupa Healthcare, Life Insurance at 4 x salary, Employee Assistance Programmes, and ongoing professional development.

Are you concerned you don’t have all the requirements we would like?

Evidence shows that certain candidates are less likely to apply for a role if they feel they don’t meet every criteria or qualification. 
AX is committed to supporting all communities we serve, through our dedication to creating an inclusive, diverse, and collaborative environment, where people feel comfortable being themselves at work.
If you are excited about the sound of this role and your personal values resonate with ours at AX, we encourage you to apply or contact us to register your interest in other opportunities. 
Even if you think your skills and any experience doesn’t perfectly align, your values and core behaviours may. 
Take a further look….you may be the perfect person for us – and us for you!

To apply for this role as Claim Support Advisor, please click apply online and upload an updated copy of your CV.

REF-213 326

Reference: 52484945

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