Credit Controller

Posted 15 May by Irlam Associates
£30,000 per annum
Knutsford , Cheshire
Permanent, full-time

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Posted by Irlam Associates
Credit Controller

*Remote - up to 2 days a month office presence required 
 
The responsibilities of a credit controller is to collect all outstanding monies owed to the business, ensuring payments are received on time. This may mean handling customer queries at both head office & branch level. A credit controller must be confident in there collection ability & when speaking with customers.
Excellent organisation is essential along with being able to work under pressure with a high volume of accounts. A credit controller must be pro-active
 
Payments              
  • Monitor bank statements daily for ledger payments
  • Send online payment links (debt / credit card) for payments
  • Posting cash onto ledger accounts from the banking
  • Allocating posted cash on accounts towards invoices
  • Allocating credit notes & write offs
  • Contacting customers for remittances & saving down remittances
  • Update shared documents for movements e.g allocations, credit note requests & write offs
  • Raise credit notes/Write off requests
 
Customer contact
  • Be polite & professional to customers & colleagues
  • Action the shared mail box, replying to customers contact within 24 working hours – including responding to quires, statement & invoice requests
  • Communicate with franchisee to ensure they understand the branches debt situation
  • Contact customers by telephone & email to arrange payment for invoices on time
  • generate statements for customers, monthly or on demand
  • Download and send invoices to customer along with PODS when required.
  • Review accounts for an escalation route in the event of none payment – such as a legal referral.
Insurance
  • Monitor account balances & ensure adequate insurance cover
  • Review credit safe limits on high ledger balances
  • Ensure cash accounts remain as cash accounts, unless credit limit is approved
  • highlight any potential risk accounts
  • Understand the insurance claim process & how to make a claim if required
Systems
  • Be confident in using Excel & office software
  • Ensure factual notes are made on accounts with each customer contact
KPI / Targets
  • Reduce debt on ledgers monthly by 85% (number of accounts)
  • Taking incoming calls
  • Attending team calls on time at 9am & 2.30pm, unless otherwise stated
Communication
  • work as part of a team and help provide ledger cover
  • Provide daily updates to the accounts receivable Manager

Reference: 52663648

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