Credit Controller

Your new company

Nationwide business

Your new role

Reporting into the Debt Recovery Supervisor, the main purpose of this role is to chase and manage the firms debt through high volume internal and external communication. The Debt Collector will do this by maintaining regular contact with external and internal clients regarding their debt, making notes on the system as necessary and ensuring collection is seen through until the end where ultimately it will no longer be outstanding.
What you will do

• High volume of internal and external phone calls/emails chasing the debt whilst providing a high level of customer service.
• Regular contact with Partners, Lawyers & Clients regarding their debt.
• Frequent liaison with other teams within the Finance department to find root cause and resolve issue/s or correct process.
• Understand & manage the clients and Partners/Lawyers requirements.
• Seek collections which ensure cash collection targets are met and reduce ageing.
• Maintaining the system with up to date notes and system usage quality.
• Develop and implement strategies to maximize collections and reduce delinquencies.

What you'll need to succeed

• Experienced in all areas of collections.
• Client (internal and external) focused to deliver a high standard of service
• Highly organised with the ability to effectively manage a constantly changing workload under pressure, meeting demanding targets and adhering to service standards.
• Able to work on own initiative with a pro-active and flexible approach.
• High attention to detail along with excellent communication and numeracy skills.
• A good knowledge of Microsoft Office packages especially Excel and Word, pivot tables, vlookup etc
• Insurance collection knowledge would be advantageous but not essential.
• Experience of 3E / or similar legal accounting systems would be an advantage but not essential.
• Experience of working with bad debt would be advantageous but not essential.

What you'll get in return

• 100% remote working.
• Great team to work with.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. INDHAF

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