Credit Controller

This job provides opportunity to work within the EMEAEMEA region within collections. Our client is looking for an experienced credit controller that speaks fluent Dutch.

Client Details

• Unique service provider within the renewable energy space
• Large EMEA function based in the Bracknell offices
• Market leaders in a fast growing market
• Modern offices and facilities

Description

• Customer Interaction: Contact customers through various channels, including phone, email, and written correspondence, to discuss outstanding debts, negotiate repayment terms, and establish payment plans.
• Account Management: Monitor and manage a portfolio of delinquent accounts, tracking and documenting all communications, agreements, and payment activities.
• Communicate with internal stakeholders, such as sales and customer service teams, to resolve customer issues and ensure timely payment. Negotiation: Negotiate with customers to reach mutually acceptable solutions, which may involve offering settlements, discounts, or extended payment terms
• Documentation: Maintain detailed and accurate records of all collection's activities, ensuring compliance with legal and regulatory requirements. Customer Service: Provide excellent customer service while dealing with customers, answering their questions, and addressing concerns professionally and courteously
• Escalation: Provide regular updates on collection activities and account status to management.
• Determine when to escalate delinquent accounts to a higher level of collections or recommend legal actions, as necessary.
• Identify and escalate high-risk accounts to management for further action.
• Data Analysis: AnalyzeAnalyze customer accounts to identify trends and payment behaviorsbehaviors, making data-driven decisions to improve collection strategies. Reporting: Generate and analyzeanalyze collection reports to assess the effectiveness of collection efforts and provide regular updates to management.
• Compliance: Ensure all collection activities adhere to relevant laws, regulations, and company policies, such as the Fair Debt Collection Practices Act (FDCPAFDCPA).
• Training and Support: May assist in training and mentoring Collection Specialists Level 1, offering guidance on best practices and complex cases.

Profile

• Strong level of Dutch
• Experience in credit control or collections
• Strong attention to detail
• Great communcationcommuncation skills
• Ability to problem solve
• Fast learner

Job Offer

• CompetitieveCompetitieve base salary
• HybrdHybrd working model
• Wide range of other benefits
• Free parking