Credit Controller

Credit Controller - Stacatruc

[kred-it control-ler]

1.a person whose job is to solve problems you did not know exist in ways you do not understand.

See also; Superhero, Legend, Rockstar!

Location: Pipers Lane Trading Estate, RG19 4NA

Reports to: Finance Director

Do you have a keen eye for detail? Do you have lots of energy and are motivated?

Can you help us to manage the extremely important credit and collections process within Stacatruc Group, ensuring timely payment of outstanding invoices and helping us to reduce credit risk?

Are you good at planning, and have strong communication skills? Can we utilise your organisational skills? Do you take pride in your work?

This is a full-time fantastic opportunity position based in Thatcham and we would love your help…. Working both independently and within our finance team.

The team specialise in working with our customers, those customers purchasing & hiring new & used forklift trucks and material handling equipment.

Key Responsibilities:

1. Monitor Aging Reports: Regularly review aging reports to identify overdue accounts and prioritize collection efforts based on payment terms and aging categories.
2. Credit Assessment: Assess the creditworthiness of new and existing customers by analyzing credit reports, financial statements, and payment histories to determine appropriate credit limits.
3. Invoice Processing: Ensure accurate and timely invoicing by collaborating with the billing team and verifying invoice details, including pricing, quantities, and payment terms.
4. Collection Strategy Development: Develop and implement effective collection strategies tailored to different customer segments, considering factors such as payment history, communication preferences, and financial circumstances.
5. Payment Reconciliation: Reconcile payments received with outstanding invoices to ensure accurate account balances and resolve any discrepancies promptly.
6. Dispute Resolution: Investigate and resolve customer disputes and billing discrepancies in a timely manner, working closely with internal departments such as sales, customer service, and operations to address root causes and prevent future disputes.
7. Credit Risk Management: Monitor customer accounts for signs of financial distress or deterioration in creditworthiness and take proactive measures to mitigate credit risk, such as adjusting credit limits, placing accounts on hold, or recommending write-offs.
8. Customer Communication: Maintain regular communication with customers regarding their outstanding balances, payment terms, and collection efforts, providing courteous reminders and escalation notices as needed to encourage timely payment.
9. Collections Documentation: Prepare and maintain accurate documentation of collection activities, including notes on customer interactions, payment agreements, and collection correspondence, to support legal and audit requirements.
10. Performance Reporting: Generate and analyze collection performance reports and metrics to track progress against KPIs, identify trends, and make recommendations for process improvements and efficiency gains.

Key Performance Indicators (KPIs):

1. Days Sales Outstanding (DSO): Maintain DSO within company targets by efficiently managing collections processes.
2. Percentage of Overdue Invoices: Keep the percentage of overdue invoices below a certain threshold.
3. Cash Collection Targets: Achieve monthly, quarterly, and annual cash collection targets.
4. Customer Satisfaction: Maintain high levels of customer satisfaction through effective communication and resolution of billing issues.
5. Bad Debt Ratio: Minimize bad debt write-offs by effectively managing credit risk and collections processes.
6. Percentage of Disputed Invoices Resolved: Ensure timely resolution of disputed invoices to minimize impact on cash flow.
7. Credit Limits: Monitor credit limits and adjust as necessary to minimize risk while supporting sales growth.
8. Accuracy of Records: Maintain accurate and up-to-date records of all collection activities and customer interactions.

Qualifications and Skills:

• Bachelor's degree in accounting, finance, or related field preferred.
• Proven experience as a Credit Controller or similar role.
• Strong understanding of credit and collections processes.
• Excellent communication and negotiation skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Excel and accounting software.
• Attention to detail and strong organizational skills.
• Ability to prioritize and manage multiple tasks effectively.
• Knowledge of relevant laws and regulations governing credit and collections practices is a plus.
• The business uses Sage, so experience with Sage preferred.

Benefits:

• 23 Days annual leave plus bank holidays
• Free on-site parking
• Cycle to work scheme
• Death in service
• Long-term service recognition
• Pension scheme with Legal & General, including Ethical Fund options
• Optional well-being sessions each week
• Costco Card

Our mission is straight forward; we want to independently support businesses in optimising the movement of materials and products! Where our people deliver exceptional service and sustainable solutions for our customers. To create a better working environment for our customers and their employees.

As Stacatruc continues to grow, we are a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. Please be aware that some roles within Stacatruc may require a DBS, Credit or Security Clearance Check. That includes our staff, customers, suppliers, and our local community. We're committed to the well-being of all our staff and to the sustainability of our environment. We are looking for the right person that takes their own initiative in this very important position to join us in our progression forward. If you are looking for a new challenge, have the drive to really build something to be proud of and grow this could be just the job for you...