Credit Controller

Credit Controller Salary £35,000 - £38,000

Based in Uxbridge

Office Based Role -9.00am - 5.15pm

A well-established company in the printing industry are looking for a Credit Controller (Disputes and Collections Controller) to join their dedicated team based in beautiful offices in Stockley Business Park, Uxbridge. Looking for candidates experience in resolving queries, raising credits and chasing debts. Must have a good level of IT skills including experience of using SAP or Salesforce, excellent communication skills and a positive attitude towards customer service.

Key duties:

Dispute Management

• Log and resolve all customer queries in line with company KPIs and raise Credit Notes on SAP. Update customers of progress of queries.
• Log all disputes and chase internal Managers for resolution and escalate to Head of Credit as required.
• Analyse query data to identify root causes, suggest improvement processes, and update customers on query progress.
• Open new accounts on Sales Force and SAP, amend existing account details, and report and analyse CCS system data to identify the root causes of complaints.
• Attend meetings and update Supervisors on engineer issues. Escalate internal disputes to Area Manager and Head of Credit.

Collections

• Collect all outstanding debt within allowed payment terms and coordinate with Shared Service Centre (SSC) for month-end activities.
• Review customer clearing accounts, attend customer meetings, and communicate with Receivers & Liquidators for bad debts.
• Review existing collection methods, prepare cash flow projections, and assist SSC with monthly administrative tasks.
• Review and action dunning and statement process, cover for Head of Credit in weekly meetings as required and ensure biweekly updates of customer notes.

Experience Required:

• Experienced credit controller with a minimum of 2 year's experience
• Previous experience of dealing with queries, receivership's, and liquidators
• Ability to be able to work under pressure and deal with Senior Stakeholders at Director Level
• Good level of IT skilling including all Microsoft packages
• Previous use of SAP or Salesforce ( ideally SAP)

Benefits:

• 25 days holiday rising to 28 days length of service
• After 10 years - you get a watch
• After 20 years - 10 days plus contribution towards a holiday
• Contributory pension starts at 5%/5% rising to 6% then 7% length of service
• Cycle to work scheme
• Free Parking
• Friday breakfast provided
• Working in new and modern offices

Looking to work within a team providing excellent quality of service, then this may be the opportunity for you!!!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.