Credit Controller

About the Role

To effect the timely collection of cash receipts due from debtors. To ensure customers invoice queries are resolved in line with our credit policy and department SLA’s. To ensure that Credit Management procedures are maintained to a standard of excellence.

• Ensure debt is collected in line with procedure and monthly set targets
• Manage defaulting debtors to conclusion including suspension of services and preparation to legal action
• Take card payments over the telephone
• Month end cash forecasting
• Review with Team Leader daily/ weekly on outstanding balances and queries
• To record all communication with customers on the correct systems and ensure that system is maintained accurately
• Manage returned invoices sent by email and update our systems with the correct contact details
• To investigate all invoice queries received and for necessary credit notes to be raised in accordance with our credit policy
• To notify customers of credit rejections in line with company procedure
• Maintain call quality SLA of 80%
• To liaise with the Team Leaders, Managers, Sales and Depots on all issues of Credit Management
• To affect the timely collection of cash receipts due from debtors. Ensure customers invoice queries are resolved in line with our credit policy and department SLA’s .
• To ensure that Credit Management procedures are maintained to a standard of excellence.

Key Skills/Experience Required:

• Experience of managing a complex and demanding workload
• Ability to make well informed decisions based on all available relevant information
• Excellent interpersonal and communication skills with the ability to build good relationships with a range of clients
• Good written communication skills with a strong attention to detail
• Advanced IT skills

Candidate care:

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