Credit Control Team Leader

Role Overview

The role of the Credit Control Team Leader will be to provide support to the Credit Control Manager in the delivery of the Credit Control function for UK Property Management. Responsible for the day to day management and supervision of a team of 5 Credit Controllers

Key Responsibilities 

Supervise the Credit Control Team ensuring that all tasks are carried out in a timely and professional manner.

The below details further tasks that the team are responsible for, but not limited to:

• Training, Development and Coaching of Credit Control Team
• Daily Team Management and instructions
• Performance Reporting
• Assist with daily banking and manage team through the process
• Assist with managing and driving down UAC and Suspense
• Assist with the implementation of the Savills & Clients Credit Control Policy
• Perform regular 1-2-1s and Appraisals, working closely with the Credit Control Manager,
• Monitoring and driving down internal KPI’s
• Manage own portfolio reducing client debt
• Work with Surveyors and Client Accountants to deliver excellent client service
• Chasing payment using the telephone and email (high volume)
• Dealing with and resolving Escalations and Tenant queries
• Recommending remedy/action on recovery of problem tenant debts
• Reconciliation of problem accounts
• Management of query resolution, chasing colleagues where required
• Develop and maintain active communication both within the Treasury team and other internal departments,
• Attend arrears calls as required.

Key Skills 

• Excellent relationship builder Self-starter, who relishes challenges and strives for the best
• Strong team player: builds relationships and consults with others, quickly establishes trust and credibility
• Confident with a positive outlook
• Self-motivated
• Strong Analytical skills
• Experience of large reconciliations
• Strong Organisational Skills
• Strong Time Management Skills
• Strong Communication Skills
• Ability to manage conflict
• Experience in the Property Services market is also desirable but not necessarily essential.

Team Overview

The Credit Control team consists of twenty three credit controllers who each manage a portfolio of tenant accounts, supported by four team leaders & the credit control manager. The team work within a fast paced environment, ensuring a strong collaberative relationships with colleagues to in order to exceed client expectations & company set KPI’s

Savills employee offer

Recruitment agencies

Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.

Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.