Credit Control Administrator

Are you seeking a new role in Administration? Do you have excellent organisational skills and a passion for delivering great customer service?

Juice is delighted to be supporting a prominent property management company based in Bath, with their search for a Credit Control Administrator to join their friendly and busy team.

We are open to experience for this role; it could suit someone coming from hospitality, retail, customer service, and administration roles. Key is someone who can work well under pressure, and manage expectations whilst providing excellent customer service.

This is a fantastic role for someone to gain administration and customer service experience in a commercial setting.

DAY TO DAY:

• Ensuring rent is paid and collected on time as well as chasing arrears.
• Checking unallocated accounts to ensure payments have been allocated.
• Ensuring rent accounts are correct.
• Managing and negotiating payment plans, to ensure rental arrears are kept to a minimum.
• Liaising with third parties to ensure the arrears process is managed.
• Collecting and managing data and documentation.
• Dealing with customer queries, and complaints and offering timely and effective resolutions.
• Identifying rent account anomalies to present to your manager.

WHAT WE'D LOVE TO SEE:

• Good attention to detail, and strong communication skills, both written and verbal.
• Excellent organisation and time-management skills, with the ability to prioritise workload.
• IT literate and proficient use of Microsoft packages.
• Be determined and enthusiastic.
• Somone whob is solution-focused with an adaptable approach to work.
• This role will require a flexible and personable approach, whilst having the ability to manage expectations and resolve issues effectively. Therefore, the ability to build and maintain relationships is essential.

IN RETURN:

• 22 days annual leave, increases by 1 a year and caps at 30.
• Onsite parking.
• Cycle-to-work scheme.
• Gym membership.
• Monday-Friday hours, no weekends.
• Casual work attire.
• App discounts on High-street names.
• Opportunity for hybrid working after training.
• Salary increase after probation.

If this sounds like the role for you, then please click apply now.