Copywriter - Customer Communications

Copywriter - Customer Communications - Hybrid working - £35-38k, 1 Year FTC.

Are you a Copywriter on the hunt for their next exciting opportunity? Do you want to work for one of the biggest names in the Banking/Finance sector? If yes, this role is just the one for you!

As Copywriter, you’ll ultimately be responsible for to create clear, compelling and relevant content for one to one customer communications, aligning to the Consumer Understanding outcome of Consumer Duty Regulation, and the UK Brand guidelines.

This Copywriter will ensure that high quality content is produced that drives good outcomes for customers and delivers against business objectives.

The day-to-day responsibilities of this Copywriter will include:

• Interpret and understand the business requirements and how to translate this to key customer messages.
• Produce clear, compelling copy that answers to the business brief and aids customer understanding.
• Support copy for all owned channels, including but not exclusively, DM, email, mobile app messages, online banking PWS messages.
• Understand the UK Brand guidelines and strategy to ensure that customer communications positively reflect the brand and support the improvement of brand metrics.
• Understand the governance around communications and ensure to that our products and services are represented correctly and comply with finance and advertising regulation.
• Make recommendations to improve the quality of customer communications.

This Copywriter will also need to be/have

• Atleast 1 ½ years experience in a similar Copywriter role
• MUST HAVE experience working in Banking/Finance or a similar regulated field (Government/Law etc)
• Experience working across a variety of channels, including Email/DM/Digital etc
• Able to create engaging, compelling copy across both short and long form
• Able to comfortably liaise and work in tandem with other Creative team members
• MUST be able to commute to one of our 4 main offices 3 days a week
• MUST have a portfolio containing relevant previous work

If you’re interested, please do send your CV and Portfolio!