Control Centre Operator

Job Title: Control Centre Operator
Location: Rugby
Pay Rate: £15 Umbrella P/H
Job Type: Full Time Contract

The Role

We are looking for an enthusiastic and customer service focused Control Centre Operator to join their Sheltered Housing Team to provide a dedicated, sensitive and responsive service to all customers who are connected or approach the Control Centre.

Main duties are to respond to calls connected to the Control Centre and take the appropriate action to resolve them in line with policy and procedure, for example this might be to call an ambulance, book an emergency visit or activate the Emergency Plan should this need arise. You will be expected to maintain and keep up to date accurate records of all residents, calls, incidents and equipment connected with Control Centre.

The Candidate

The successful candidate will possess excellent customer service skills, a calm and confident manner and approach, clear and fluent English, excellent listener and competent IT skills. Experience of working with vulnerable adults or call centre background would be advantageous.

You will be required to work from the office in Town Hall, in the first week of training you will be working Monday-Friday 9am-5pm, and from the second week you will be involved in 12 hours rota basis, working 6am-6pm, with every 2 in 5 weekends. You will know your rota months ahead.

How to apply

Please submit your applications via the contact details provided and you will be contact with further information about this opportunity or email your CV to me directly; or call me on