Contract IT Support (1st / 2nd Line Engineer)

Job Title: Contract IT Support (1st / 2nd Line Engineer) - 2 positions available
Location: Onsite in Deeside
Duration: 6-month contract
Start Date: ASAP
Responsibilities:

• Provide 1st and 2nd line support for Windows 10-related issues, particularly hardware-based problems.
• Troubleshoot and resolve FortiClient VPN issues and other connectivity-related issues.
• Address printing issues and ensure printer connectivity and functionality.
• Support site/build and sales teams with connectivity, utilising Wyse Thin clients.
• Assist with SCCM (System Center Configuration Manager) tasks, including packaging software and distributing updates.
• Conduct Windows patching activities to maintain system security and stability.
• Perform laptop imaging tasks as required.

Requirements:

• Previous experience in a similar IT support role, with a focus on Windows 10 and hardware troubleshooting.
• Strong knowledge of FortiClient VPN and other remote access technologies.
• Familiarity with troubleshooting 3rd-party applications and executing solutions.
• Working knowledge of SCCM for software packaging and distribution.
• Ability to prioritize tasks and work efficiently in a fast-paced environment.
• Excellent communication skills and a customer-focused approach to support.

Interview Process: Interviews will be conducted this week for potential candidates.

Greenfield IT Recruitment are specialists in the IT & Digital sector. Providing permanent and contract recruitment solutions across the UK. Our experienced consultants combine their sector knowledge with their extensive network of highly skilled candidates, to deliver only the highest quality to Greenfield IT clients.