Contact Centre Tutor / Trainer

Posted 16 April by KM Education Recruitment Ltd
£30,000 per annum
Birmingham , West Midlands
Permanent, full-time
Work from home
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Posted by KM Education Recruitment Ltd
KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors.

Job Title: Contact Centre Tutor / Trainer

Location: Remote

Salary: £30,000 

Type: Full Time, Permanent

Essential Criteria:
  • Must hold a Teaching qualification at Level 3 or above (PTLLS/AET) or above/equivalent.
  • Must have worked within a Call/Contact Centre environment, with experience of delivering on-the-job training for staff.
  • Must be comfortable with (and ideally have) experience of online and group-based training delivery.
  • Full clean driving licence and own vehicle.
  • Must be flexible with travel.
Duties:
  • To deliver accredited pre-employment qualifications in Contact Centre and Customer Service up to Level 2 to learners on a remote basis. 
  • Managing your diary efficiently to ensure timely assessments and reviews are conducted.
  • Embed Maths, English and ICT skills in to your delivery. 
  • Develop tailored training / workshops and adopt a more personalised approach for individuals requiring more support.
  • Organise and maintain documentation on learners' progress.
  • Support, advise and motivate learners.
Please note:

KM Recruitment receive a high number of applications for each role advertised and although we would like to, we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 4 days, then unfortunately your application has been unsuccessful. Thank you for your interest and keep an eye on our website for future opportunities.

Application questions

Must hold a Teaching qualification at Level 3 or above PTLLS/AET or above/equivalent.?
Must have worked within a Call/Contact Centre environment?
Full clean driving licence and own vehicle.?

Reference: 52487193

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