Contact Centre Support Agent

At Anglian Home Improvements we are looking for Contract Centre Support Agent to support our Contact Centre based in Norwich. The role is responsible for calling all prospective customers to follow up on our sales appointments and sits uniquely between having customer service skills and sales skills equally. 

The purpose of the Call Centre role is to engage with the prospective customer, either following a sales appointment, or to follow up their registered interest in our product arranging a sales appointment with a Sales Representative or to provide further information to the prospective customer for the Sales Support Agent to negotiate and complete the sale. 

The role

• Developing and nurturing sales opportunities and negotiating a sale
• Engaging with prospective  customers that we have already engaged  with
• Negotiating a sale through outbound calls and overcoming objections
•  Maximising opportunities from existing leads for business growth
•  Achieving set sales performance targets through matching the right products and service to the prospective customer
•  Maintaining up to date product knowledge
•  Ensuring all databases and customer information is accurate, in line with GDPR and other statutory legislation

 What We Need

• Proven success in a telesales role and the ability to be able to close a sale
• A passion for talking , rapport building and offering a great customer experience
• A proven track record of meeting and exceeding sales targets and providing an excellent customer experience.
• Determination to succeed, be focused and remain motivated
• Excellent communication skills to enhance sales values and conversion

 What We Offer

• Competitive salary and generous performance bonus with upto £31,119 per annum earnings potential
• Paid time off to volunteer
• Shifts available Monday to Friday, with a weekend rotation
• Staff Benefits and Perks, such as 24hr remote access to a doctor, discounted gym memeberships, a wide variety of retail and hospitality discounts
• Generous Staff Purchase Scheme
• 31 days holiday, increasing to 33 days after 2 years service

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.