Contact Centre Manager

Our client is a highly successful Financial Services organisation experiencing growth due to high demand for their services. The ideal candidate will manage an operation of approximately 40 FTEs.

The role is fully operational and seeks an individual with a sales background who will take on the primary responsibility for the daily management of the contact centre operation. Prior experience in the Insurance sector is essential. The fast-paced environment includes a team of lead generators and closers, each with a Team Manager reporting directly to you, while you report to the Head of Sales.

The position offers a base salary of £40,000 with an OTE of £52,000, which will increase as the business and your team expand, presenting a significant earning potential.

Required experience: -

Proven experience in Insurance sales. - A proactive leadership and management approach, working closely with the team and leading by example without relying on delegation through multiple layers. - Experience managing a small to medium-sized contact centre with fewer than 75 FTEs. - Resilience and a strong knowledge base. - A track record of conducting effective one-on-ones and providing mentorship. - A history of addressing staffing challenges efficiently. - Outstanding communication skills, both written and verbal.

The nature of this role necessitates full-time office presence.

This is a great opportunity for career development and high earnings potential in a respected organisation.