Contact Centre Manager

Marks Consulting Partners are currently looking for a Contact Centre Manager to work with one of our Housing Association clients in Central London.

What the job will be doing

• Maintaining wait time within the proposed target, delighting customers by offering a first-class service.
• Developing a culture of resolutions at the first point of contact including complaints handling.
• Working with team leaders monitoring calls to assess and improve the quality of staff performance.
• Communicating service goals so that contact centre staff understand their role.

What you will need

• Excellent communication skills- oral and written skills, people management, innovation, and problem-solving skills.
• Excellent knowledge of MS Office, especially 'Excel’ and ILM in Management.
• Proven supervisory experience in the call centre industry, preferably within Social Housing.

How to Apply

If you would like any further details about this position, please contact Freddie at Marks Consulting Partners.

If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.

Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.