Contact Centre Consultant

Job Title: Contact Centre Consultant
Salary: £23,795.20 (OTE £26,195)
Location: Ringwood. Training sessions may be conducted off site.

Hours: 40 paid hours per week.

Shifts: A rota is supplied every two weeks with your working hours. Typical working hours for this role are 7.00am - 3.30pm, and 9.30 am - 6.00 pm. Contracted hours are 7.00am - 10.00pm Monday to Sunday.
You occasionally may be required to cover weekends when required by the business. The weekend shift will cover the hours between 9.00am-5.30 pm.

We work as an outsourcer for a number of partworks clients who specialise in providing a variety of
magazine collection subscriptions to its customers. We cover an exciting range of magazine collections such
as comic heroes, crafts & cooking, technology, kids, sci-fi fantasy, model making, sports and military history.

The Contact Centre Consultant will be responsible for responding to emails, answering calls, dealing with
customer quires on our system. You will be communicating directly with customers on the phone, by email,
social media and live web chat. The purpose of the job is to provide a fantastic customer experience by
always responding quickly and professionally.

The suitable candidate will be welcomed into the team where they will work alongside established, skilled
consultants to help 'raise the bar' in terms of customer experience. Growth and development are
encouraged and supported and over time will have the opportunity to progress their role and take on
additional duties. This added responsibility being rewarded with a salary increase.

Skills Requirements

• Confident with IT systems, basic knowledge of Excel and Word is beneficial
• Previous customer service experience beneficial but not essential
• Excellent telephone manner
• Excellent numeracy and literacy
• Excellent customer service skills
• Good analytical, decision making and problem solving abilities
• Previous call centre/back office experience (desirable)

CPProfessional

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.