Contact Centre Call Handler

Do you have excellent customer service skills paired with strong administration skills?

I am on the hunt for a Contact Centre Call Handler/Call Centre Advisor to join an award-winning multi-franchise dealer group. My client is keen to speak with candidates who are committed to providing exceptional customer service and the right candidate will ideally have experience of call handling, taking and managing enquiries, booking in customer vehicles, whilst providing an industry-leading experience for our customers. This is a brand-new role, offering remote working from Monday-Friday (9am - 6pm) with a 1-hour lunch break and occasional Saturday work.

Main duties: 

• Dealing with customer enquiries and ensuring customer satisfaction.
• Booking in customer vehicles into workshops.
• Selling service care.
• Utilising Kerridge/Autoline systems 
• Handling any customer complaints
• Providing excellent customer service at all times 

Key requirements: 

• Call centre/call handling experience.
• Excellent communication skills via email, telephone, and face to face.
• Excellent organisation and administration skills
• Strong administration and organisation skills.
• Understanding of Kerridge/Autoline/Keyloop (ideally)

Salary & package: 

• £11.50 per hour (FTE £23,920)
• Monday-Friday role with occasional Saturdays  
• Annual leave 23 days + bank holiday (pro-rata)
• Staff parking
• Enhanced maternity & paternity leave
• Access to 100’s of employee benefits via Perkbox
• Long service recognition (additional annual leave, Micheline star dinner, etc)
• Working for an award winning company
• Day off on your birthday
• Annual appraisals programme
• Employee reward & award programmes
• Death in service
• Pension scheme
• Wellness programme & mental health first aiders