Contact Centre Agent

CONTACT CENTRE AGENT

MONDAY - THURSDAY: 08.30 - 17.15

FRIDAY: 08.30 - 15.30

£12.00 - £14.00 PER HOUR

People Solutions are looking for Telemarketing Agents for our Client in Birmingham.

We are looking for candidates interested in a B2B telemarketing role.

This is a hybrid model working two days a week in the office, in Central Birmingham, and three days working from home.

There is a two-week period of training in the office before the role reverts to a hybrid model.

This role is responsible for conducting unscripted telephone appointment making, data cleansing, research and leading generation campaigns throughout the UK and Europe on behalf of Clients.

If you can demonstrate a good telephone manner, are a confident and clear communicator and are willing to learn, we would love to hear from you!

Benefits

• Casual Dress
• International Company
• Progression
• Modern office environment
• Hybrid working available
• Individual Training Programme
• Potential to go permanent
• Early finish on a Friday

Day to Day Duties

Carry out unscripted telephone calls on behalf of Clients
Answer questions about product specifications
Book appointments with relevant prospects
Complete data cleansing activities
Carry out market research into various industries
Provide input into lead generation campaigns of various make ups
Accurately and efficiently enter prospect details into the company database

Essential Skills

Good telephone manner
Excellent verbal and interpersonal communication
Ability to work to targets: call volumes, conversations and leads
Time management skills
Client liaison and good customer service
Team and self-motivated mentality
Team player
Computer literate, including MS Word, Excel, Outlook and Access
Planning and organisational skills

Desirable Experience

Previous Market Research or Contact Centre experience would be desirable.

Training

Training is provided: two weeks in the office before changing to the hybrid model.

Apply

Apply today by clicking below.