Concierge

Job Title: Day Concierge

Shift Pattern: 4 on 4 off / 7:00 - 19:00

Rate of Pay: £26,326 per annum

Location: SE26

Company details:

Our client is the UK's leading property management company, caring for our customer's homes across England, Wales and Scotland.?With over four decades of experience and over 3,100 employees, Our client works with developers, investors, freeholders and over 1,600 Resident Management Companies

Profile:

We have an exciting new opportunity for a Day Concierge to work in a beautiful, brand new residential development based in SE26. You will be responsible for delivering the highest levels of customer service to all residents, guests, contractors, and clients.

You'll be a real people person and go that little bit further to get to know the residents, build strong relationships whilst maintaining a professional, courteous, and respectful manner.

Ideally, you'll have all or most of the below experience:

• Previous experience within the residential industry, preferably within a similar role.
• Significant experience providing exemplary levels of customer service.
• Awareness of general fire, health & safety and security.
• Proven ability to and handle confidential information with professionalism and discretion.

Responsibilities

• Meet and greet the residents and answer enquiries by telephone or from callers to the desk.
• Assist the residents, guests and visitors when required.
• Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.
• Being courteous and helpful to residents, guests, suppliers, tradesmen and the general public.
• Communicate with leaseholders and managing agents in an attentive and personable manner.
• Manage and delegate to the on-site team.
• Carry out regular patrols of the entire building and report any faults and/or security breaches found.
• Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.
• Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
• Responsibility for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk.

If this would be something of interest, please apply with your CV and Niamh will be in touch