Concierge

Concierge£15/hr-£19/hr
6 month contract
London SE1 8NJ
Mon-Fri 8am-5:30pm

You`ll be working as part of a technical team, delivering support to all TFL campus users in London Blackfriars location. Monday to Friday, 7.5 hours per day working between 08:00 and 16:30

Responsibilities

Gather information through relevant business systems/tools to ensure that relevant data is recorded for reporting purposes.
Prioritise and co-ordinate own and others work schedules to ensure that business and customer needs are met, and deadlines are adhered to.
Ascertain customer requirement to direct the enquiry to relevant department.
Able to communicate on complex issue to meet business and customer requirements to avoid escalations.
Proven track record of working in a team environment.
Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.
Advising and providing support to customers to satisfactorily resolve queries and escalating where appropriate.
Manage User visits to the techbar
Be flexible and adaptable to changing business needs and comply with any reasonable management requests.
Ticket queue management and ownership
Maintain knowledge and ensure scheduling best practices are adhered to.
Active management of assigned engineers, using appropriate escalation as needed.
First point of contact for end users and assigned engineers.

Performance Indicators

Ensure Department meets SLA performance targets.
Maintain & improve Customer satisfaction levels.
Understand and adhere to policies and procedures.
Demonstrates relevant FACE behaviours.

Knowledge, Skills & Experience

Good working Knowledge of Microsoft Applications
Plans & organises own workload.
Proven experience of high standards of customer service
Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information.
Excellent Interpersonal, literacy and numeracy skills and ability to build relationships at all levels.
Working knowledge of systems tools ITSM, SNOW would be desirable.

Your advantages

Well-established remote & onsite working environments Diverse and Inclusive team High ethos and purpose-driven organisation Opportunity to contract for a reputable and growing organisation What you need to do now
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk