Complex Housing support worker

Complex housing support worker
Housing

Grimbsy

Job Title - Complex Housing support worker
Hours - 37.5 per week on a rota basis covering evenings and weekends so flexible shifts agreed
Location - Stoke On Trent
Starting salary - £15ph / weekly pay Temp Role with possibility of it going perm

Job Description

The overall aim of this role is to the organisations wider vision in reducing the total number of people homeless or at risk of homelessness. You will have the ability work positively alongside a team of support workers and Housing staff within the organisation during a period of growth and change. In addition, you will embrace the culture of continuous improvement to support our clients throughout the organisation and have a passion for being proactive, motivational whilst also acting as an advocate for the company within the Homeless Sector.
Working with and supported by local partners and The Stoke Partnership, we have accessed funding to successfully deliver an intensive personalised support and case management to people with multiple and complex needs using Housing First principles.
Whilst part of a rapidly expanding staff team, this role is part of a team of 4 specialist workers delivering accommodation and support to Single Homeless Individuals, as part of the Governments Rough Sleeping Accommodation Programme Pathway, which also falls in line with the organisations overarching mission of reducing homelessness and rough sleeping.

Helping each resident to progress towards independence and independent living. Support will be delivered intensively on a person centric and individual needs basis, utilising a dynamic and innovative multi-agency, and positive value-based culture and shared goals approach. Clients will be supported to identify and focus on realistic and achievable short-, medium- and long-term goals, co-ordinating the daily provision of support and activities for clients to ensure the delivery of a high quality, responsive and efficient service.

You will provide and oversee the support to people with complex needs to enable them to develop the necessary skills to sustain their housing tenancies and to achieve their aspirations for independent living, whilst addressing any personal challenges. Further support duties will be determined by the individual needs of the clients being supported.

Support Service Tasks

• Identify clients’ individual support needs through consultation and agreement with the Client, ensuring individual views, aspirations and needs are the core element to all support planning / key working sessions (and, where appropriate, outside partners), devise and implement suitable support plans to ensure that identified support needs are met.
• Encourage and support clients to live as fully and rewarding life within the local community, providing information, emotional, organisational and practical support, as appropriate.
• To carry out risk assessments, Outcome Star, and further documentation as and when necessary due to the changing needs and aspirations of users.
• Engage with local neighbours to support clients to integrate into the community.
• Ensure compliance with regulations, policies, and procedures.
• Work collaboratively on any anti-social behaviour with Housing Officers and contribute to meaningful action planning by helping to identify underlying causes of challenging behaviours and other mental health needs, providing advice guidance and support as appropriate to ensure active engagement with specialist support services
• Organise and provide appropriate support for clients’ preparing to move-on to greater independence, including support through the move and resettlement into their own self-sustaining tenancy.
• Liaise with other housing and support services and professionals, benefits, welfare and advocacy agencies, as well as family members, as appropriate.
• Create, review and compile case studies of client outcomes as targeted.
• Understand complex needs and therapeutic approaches to support the residents in addressing their needs and inform change
• Have an in-depth understanding of trauma and its impact on mental wellbeing and be able to deliver the appropriate information, intervention, advice guidance.
• To ensure the health and safety of the residents; in supporting them to maintain and further improve their mental health, and to promote their independent living abilities in accordance with their individual support plans, fully involving them in all aspects of the planning and service delivery.
• To develop and maintain operational links with key partners and stakeholders keeping them fully informed of the pathways and support needs of the residents
• To provide advocacy and mediation on behalf of the resident where appropriate, whilst enabling them to develop the require confidence, assertiveness and improved communication skill
• Follow up any safeguarding related issues, ensuring they are dealt with effectively including appropriate referrals to safeguarding boards / authorities in line with policy
• To act as a positive role model and mentor supporting residents to identify and address their support needs including providing (where necessary) harm reduction information in line with established guidance and in collaboration with specialist substance misuse, offending and mental health services.
• Developing partnership working with other agencies to ensure residents receive full access to a range of services designed to meet their education, employment and training needs.
• Comply with Housing and Corporate policies and procedures, to include Safeguarding and understand compliance with both organisational and statutory duty and procedures.

Essential requirements :
- Driving Licence
- experience working with people with complex needs
- worked with people with substance misuse
- homelessness experience
- worked with people with offending experience

- Mental Health Conditions