Complaint Handler

Posted 2 April by The Talent Crowd
Easy Apply
£30,000 per annum
Manchester , Lancashire
Contract, full-time

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Posted by The Talent Crowd
We are proud to be working with an award-winning company based in the heart of Manchester, who are currently looking to expand their team with 2 Complaints Handlers.

*** This is an immediate start contract postition for 6 months and will be hybrid based out of the Manchester Ciry Centre Office, with a WFH option for 2 days per week ***

The overall purpose of the role is to provide knowledgeable, accurate and efficient service for customersby delivering an excellent complaint handling service across all channels, and to act as a senior point of contact for all  escalated and complex queries.  

Key Responsibilities:
  • Friendly and professional resolution service in line with regulations whilst providing excellent customer service
  • Produce high quality detailed letters and make sound decisions on outcomes and compensation
  • Keep customer updated at all times
  • Maintain customer records and update account information

Skills and Experience:
  • Experience of working in a complaints role previously is essential for all applicants for this opportunity 
  • Understanding of a regulated environment 
  • Be able to demonstrate a clear understanding of regulations regarding FCA Complaint handling and role of the Financial Ombudsman

Personal Attributes:
  • Clear communicator
  • Strong Team Player
  • Driven by customer service and resolving disputes

If you are available to start immediately and have experience in a complaint handler role then please click apply and submit your CV for immediate review, 

Best of Luck with your application, 

Reference: 52410334

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