Commercial Service Manager

Our client is looking for a Commercial Service Manager to a global market leader for the latest advancements in Mechanical & Electrical engineering within Low Temperature cooling technology.

Since being incorporated 1983, the UK office, situated in Hampshire, employs 23 staff with a turnover of £32m. The Company has been fortunate to have seen stable and continued growth, through recent testing economic climates, and its ambitious plans for further growth over the coming years provides for an opportunity for a Commercial Service Manager to join the team. As the Commercial Service Manager, you will lead the Company's Service Department, to manage customer interactions and set out service processes in line with sister service centres in the group, whilst applying local regulations and customer expectations. The primary duties include management of the service team, developing and implementing service procedures, customer product flow through to job completion.

Commercial Service Manager Position Overview

• Maintain service orders, revenue and margins, in line with budgets, providing timely summaries and updates to MD and Operations Manager and KPI.
• Develop and implement service policies and procedures
• Promote service as a product and develop methods for expansion of the Service business within UK territories.
• Responsible for meeting annual targets for spares orders, revenue and gross margin
• Responsible for the Iso Quality Service Policies, Procedures, Safe Working Practices
• Carry out after sales service where required and provide technical support and service training in line with SME to agents and customers
• Develop and maintain equipment resource requirements for UK
• Ensure all systems and procedures for Service meet with UK, European
• Develop and implement training programmes for Service engineers/technicians and Service Administrator.

Commercial Service Manager Position Requirements

• Confidence to be able to communicate with key leaderships groups
• Previous Mechanical and electrical engineering background
• Proven track record within a service organization.
• Advanced Microsoft skill, Word, Excel, Team and literacy skills.
• Enterprise Resource Planning software experience.

Commercial Service Manager Position Remuneration

• £60-70k per annum DOE
• Company car - Tesla
• Private health care
• Bonus
• Full package to be discussed at interview.

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.