College Information Advisor

We are welcoming applications for a College Information Advisor.

The City of Liverpool College is the only general FE college in the city and the largest FE college in Liverpool City Region.
It offers the widest, most diverse vocational curriculum in the region and ranges from entry up to degree and post-graduate levels and currently serves more than a third of all the 16-18 year olds in Liverpool and educates almost 12,000 learners each year, with all courses being delivered to the highest standard of learning.

The support staff at the college play a vital part in ensuring that these courses are delivered to the standard of excellence we hold ourselves to, whether through supporting the students directly in their learning, or indirectly through business support roles that keep the day to functions of the college running smoothly.

To ensure and maintain our support teams are maintaining our high standards, we are looking for high quality applicant for the following role:

College Information Advisor
Full Time 35 hours 
Permanent 
£22,398

You will be responsible for proactively providing an effective and user-friendly student and applicant experience using a variety of communication channels, including telephone call, email, website live chat and face to face communication.

As the first point of contact for all incoming college enquiries, you will be expected to develop and maintain a robust understanding of college processes and will be able to confidently use this knowledge to advise accordingly. You will work closely with all college departments to provide seamless communication to prospective students and other interested parties, acting as a critical link between internal and external parties.

You will be the face of the college to many prospective applicants and will be expected to communicate college values positively, helping to instil trust and confidence in the college brand to all interested parties.

You will be a critical contributor to college events, such as open events and enrolment periods, providing administrative events support as well as being a key point of contact and information for attendees.

Don’t meet every single requirement?
We know that sometimes people can be put off applying for a job if they think they can’t tick every box but we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for this or other roles!

Please note this role may close earlier if sufficient applications are submitted. You may also be contacted for interview during the advert duration. 

The City of Liverpool College are a living wage paying employer accredited by the Living Wage Foundation.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, gender, gender reassignments, disability, religion/belief, sexual orientation or age adhering to the requirements of Equality Act 2010.

As part of our positive action measures to increase equality, diversity and inclusion at The College, we offer guaranteed interviews to individuals who meet all the essential criteria whilst having declared they have a disability or are from a minority background.

The college also follow a blind shortlisting process.

The City of Liverpool College Group serves 12,000 learners each year from a diverse variety of backgrounds. With state-of-the-art facilities, TEF Silver status for Higher Education provision, the College is home to ground breaking innovation and involved in a wide variety of exciting new developments across the city.

The College is committed to safeguarding children and safer recruitment practices and will undertake all required DFE pre-employment checks on the successful candidate including Enhanced DBS Disclosure including a Barred List Check